Talking Tides Brew Co Ltd

Terms & Conditions, Consumer Data Privacy Policy & Alcohol Delivery Policy

1. TERMS & CONDITIONS

Introduction

These Terms & Conditions govern the sale of goods by Talking Tides Brew Co Ltd to customers

purchasing via our website or other sales channels. By placing an order, you agree to be legally

bound by these Terms.

Age Restriction

Alcoholic products are sold strictly in accordance with UK law. Customers must be aged 18 or over.

We operate a Challenge 25 policy and reserve the right to refuse sale or delivery where age

verification fails.

Pricing & Payment

All prices are listed in GBP and include VAT where applicable. Orders will not be dispatched until

payment is received in full.

Delivery

Delivery is available within the United Kingdom. Risk transfers to the customer upon delivery. If no

person aged 18+ is available, re-delivery charges may apply.

Cancellation & Refunds

Under the Consumer Contracts Regulations 2013, customers may cancel within 14 days of receipt.

Goods must be unopened and returned within 14 days of cancellation. Refunds are processed

within 14 days of receiving returned goods and do not include Postage and Packaging.

Faulty GoodsUnder the Consumer Rights Act 2015, goods must be as described and of satisfactory quality.

Customers should report damage within 48 hours of receipt.

2. CONSUMER DATA PRIVACY POLICY

Data We Collect

We may collect name, address, email, phone number, payment details (via secure processors), IP

address, and order history.

How We Use Data

Data is used to process orders, verify age, deliver goods, respond to enquiries, send marketing

(with consent), and comply with legal obligations.

Data Sharing

We may share data with payment processors, couriers, IT providers, and legal authorities where

required. We do not sell personal data.

Your Rights

Customers have the right to access, rectify, erase, restrict, or object to processing of their data

under UK GDPR and the Data Protection Act 2018.

3. DELIVERY POLICY FOR ALCOHOLIC GOODS

(UK)

Licensing Compliance

All alcohol sales comply with the Licensing Act 2003 and are authorised where required by a

Designated Premises Supervisor.

Delivery Areas

We deliver to mainland UK addresses only unless otherwise agreed.Age Verification on Delivery

Couriers will require valid photo ID (passport, driving licence, or PASS card). Delivery will be

refused if age cannot be verified.

Failed Delivery & Damage

If delivery fails due to age verification issues, re-delivery charges may apply. Damage must be

reported within 48 hours with photographic evidence.